DELIVERY TERMS AND TIMESPlease check our Shipping Policy to know all the information.
RETURNS & EXCHANGESCan I make a change?
Check our Changes and Returns Policy to know how to make the change.
Can an item be returned?
In case you want to make a return, you can request a refund within 30 days. Remember that the product must be in perfect condition, clean and unused.
In this case, you will be responsible for sending the product to our warehouses, assuming the shipping costs. Check our exchange and return policy to know how to make the return.
I have received a defective product
- To assess whether a product is defective, we need you to send us a request, including the product images. To do this you just have to send an email to firstname.lastname@example.org with the information.
- Once we have all the data we will contact you to give you a solution as soon as possible.
Can I cancel my order?
- Yes of course. If the order has not been prepared we can modify or cancel it.
- For this you must simply send an email to email@example.com indicating your willingness to cancel the order and its number
- If the order has already been prepared we will not be able to make any changes. But do not worry because when you receive it you can ask us for the exchange / return.
- Any client can request an invoice for their purchase by sending an email with their billing information to firstname.lastname@example.org
How can I know what my size is?
- Check our size guide
- Keep in mind that being a handmade product, each pair, even being the same size, may have slight differences with their counterparts.
We tell you in our section Materials.
- We explain everything in detail in our section The huaraches
- No, at the moment MEXAS is only available online
- The products that appear on our website are those that are available for sale. If a product is out of stock, you can activate the alert on the product page itself so that an email or notification arrives when it is available again.
MEXAS PARA REGALARDiscount codes
- If you have a discount code you can use it at the end of the order. Do not forget to click on USE to apply it correctly.
- We remind you that you can only use one discount code per purchase. These are not combinable with promotional times or other discount codes.
- In the shopping cart you can add notes, tell us there the name you want us to put.
How do I write a message for a congratulation?
- In the shopping cart you can add notes, write there the text you want us to put on the postcard.