We recommend measuring your foot and checking our Size Guide.

If you still have questions, write to us via the website chat and we’ll help you quickly.

All leather shoes stretch over time as they adapt to your foot. During the first few days, they should feel snug but not painful around the toes.

We recommend trying them at home for several days before deciding whether you need a size exchange. Try them on at the end of the day, as this is when your feet are most swollen.

If after several days they haven’t softened and you still feel uncomfortable, let us know and we’ll exchange them without any problem.

Yes, we have physical points of sale, but they are not our own stores. They are multi-brand retailers that carry selected MEXAS models.

You can check this map by entering your city or postal code.

Please note that our barefoot models are available exclusively online and are not sold in physical stores.

If you purchase through our website we’ll be happy to help you choose the perfect size 😊

Yes, all MEXAS are made from vegetable-tanned cowhide leather.

For now, we don’t offer vegan options at MEXAS — and we want to explain why with full transparency.

Our huaraches are handwoven using very fine and flexible leather, and so far we haven’t found a plant-based material that performs the same way. We tested cactus leather and Piñatex (pineapple leather), but as they are so soft, they didn’t hold their shape and the finish wasn’t good enough.

We also don’t want to use synthetic alternatives like PVC or plastics, as they are not biodegradable like leather and make the foot sweat much more — which goes completely against our philosophy of comfortable and respectful footwear.

We continue researching and hope to offer a vegan model one day, but never at the expense of quality or sustainability 🙏

If you have any other questions, we’re here for whatever you need 💬✨

Yes, this is completely normal. The smell you notice is not chemical — it’s the natural scent of authentic cowhide leather, artisanally tanned.

If you’re not used to natural materials, it may surprise you at first. We recommend airing them out for a few days in a well-ventilated place (avoiding direct rain), and you’ll see how the scent softens.

This smell is not a defect, but a sign of quality and authenticity. For this reason, we do not accept returns based on this matter. It’s part of the charm of handmade craftsmanship!

You can find all information related to exchanges and returns in our Refund Policy.

At the moment, we do not ship outside Europe.

We know many people from the United States and LATAM would love to have a pair of MEXAS, and we’re working to make that possible as soon as we can.

We hope to share good news with you very soon.

If you’d like to be among the first to know when we open shipping outside Europe, we recommend subscribing to our newsletter.

You can find all information related to shipping (delivery times, costs, etc.) in our Shipping Policy.

You can pay with credit card, debit card or PayPal.

At the moment, we do not offer cash on delivery.

We also offer the option to split your payment into 3 interest-free installments with Scalapay.

Yes. Scalapay is a payment method that allows you to shop, receive your products immediately and pay in 3 equal installments:

• First installment: at the time of purchase.
• Second installment: one month after the purchase date.
• Third and final installment: two months after the purchase date.
  

The steps are simple:

1. Select “Pay in 3 installments” with Scalapay at checkout.
2. Create an account.
3. Add a payment method: connect a debit, credit or prepaid card.
4. Complete your purchase.
5. That’s it!

You can write to us via the website chat or by email at buenasvibras@mexas.co (please note: it’s .co, not .com) and we’ll be happy to help you.