FAQ

DELIVERY TERMS AND TIMES

Please check our Shipping Policy to know all the information.

RETURNS & EXCHANGES

Can I make a change?

Can an item be returned?
  • In case you want to make a return, you can request a refund within 30 days. Remember that the product must be in perfect condition, clean and unused.

  • In this case, you will be responsible for sending the product to our warehouses, assuming the shipping costs. Check our exchange and return policy to know how to make the return.

I have received a defective product
  • To assess whether a product is defective, we need you to send us a request, including the product images. To do this you just have to send an email to mexasclothing@gmail.com with the information.
  • Once we have all the data we will contact you to give you a solution as soon as possible.

Can I cancel my order?
  • Yes of course. If the order has not been prepared we can modify or cancel it.
  • For this you must simply send an email to mexasclothing@gmail.com indicating your willingness to cancel the order and its number
  • If the order has already been prepared we will not be able to make any changes. But do not worry because when you receive it you can ask us for the exchange / return.
How can I request an invoice?
  • Any client can request an invoice for their purchase by sending an email with their billing information to mexasclothing@gmail.com

    PRODUCT


    How can I know what my size is?
    • Check our size guide
    • Keep in mind that being a handmade product, each pair, even being the same size, may have slight differences with their counterparts.
    What material are MEXAS made of?
    Does the product need any special care?
    Do you sell in a physical store?
    • No, at the moment MEXAS is only available online
    A product is out of stock, when will it be on sale again?
    • The products that appear on our website are those that are available for sale. If a product is out of stock, you can activate the alert on the product page itself so that an email or notification arrives when it is available again.

      MEXAS PARA REGALAR

      Discount codes
      • If you have a discount code you can use it at the end of the order. Do not forget to click on USE to apply it correctly.
      • We remind you that you can only use one discount code per purchase. These are not combinable with promotional times or other discount codes.
      I want another name to appear on the MEXAS box
      • In the shopping cart you can add notes, tell us there the name you want us to put.

      How do I write a message for a congratulation?

      • In the shopping cart you can add notes, write there the text you want us to put on the postcard.