We recommend that you measure your foot and consult our Size guide.

Write to us via web chat if you have any questions, and we'll help you quickly.

All leather shoes give because they adapt to your foot.

The first few days you should feel them tight but without hurting your fingers.

We recommend trying them on for several days at home before deciding if you need a size change. Do it at the last minute as this is the time when our feet are most swollen.

If after several days you see that they have not given way and that you feel uncomfortable, let us know and we will change them without any problem.

Yes, we have physical stores, but they aren't our own stores. They're multi-brand stores that sell some MEXAS models. You can check this map by entering your city or zip code.

Please note that we do not sell barefoot models to physical stores , they are only available online.
If you buy online, we offer free size exchanges in the Peninsula and we'll be happy to help you choose the perfect size 😊

We don't currently have vegan options at MEXAS, and we're completely transparent about why:

Our huaraches are hand-woven from very thin, flexible leather, and so far we haven't found a plant-based material that works as well. We tried cactus leather and Piñatex (pineapple leather), but because they're so soft, they didn't hold their shape and the finish wasn't perfect.

We also don't want to use synthetic alternatives like PVC or plastics, because they're not biodegradable like leather and also cause feet to sweat more, which goes completely against our approach to comfortable and environmentally friendly footwear.

We continue to research and dream of being able to offer a vegan model one day, but without compromising quality or sustainability 🙏

If you have any other questions, we're here for whatever you need 💬✨

You can see all the questions related to changes and returns in our Refund Policy

We do not currently ship outside of Europe.

We know that many people from the United States and Latin America want to own a MEXAS, and we're working to get them there as soon as possible.

We hope to have good news for you soon. If you want to be among the first to know when we open shipping outside of Europe, we recommend subscribing to our newsletter.

You can see all the doubts related to shipping (times, cost, etc.) in our Shipping Policy

You can pay with a credit card, debit card, or PayPal.

At the moment, we do not offer cash on delivery.

You can also pay in 3 months with no interest using Scalapay.

Yes! Scalapay is a payment method that allows you to buy now, receive your products immediately, and pay in 3 equal installments:

First installment: At the time of purchase.

Second installment: One month after the purchase date.

Third and final installment: Two months after the purchase date.

Here’s how it works:

1. Select "Pay in 3 installments" with Scalapay at checkout.
2. Create an account.
3. Add a payment method: Link a debit, credit, or prepaid card.
4. Complete your purchase.
5. That’s it—easy and hassle-free!
   
   

You can write to us via web chat or by email at buenasvibras@mexas.co (NOTE! It's .co, not .com) and we'll be happy to help you.